Moimo Support
Use the support email for sign-in recovery, content-generation failures, widget installation or origin errors, lead-access questions and an incorrect billing or order state. Support replies by email.
Email support
[email protected]Include the account email, product (Moimo, Furniture or Wrap), relevant domain and any visible request or order reference. Do not send passwords, secret keys or payment-card details.
Account recovery
Start with the sign-in page to request account recovery. If the link is expired or the account email is unavailable, contact support from an address you can access and explain which account needs help.
Widget and installation help
Tell us whether the issue concerns Furniture or Wrap, the exact customer domain and whether the problem appears in the floating or inline widget. Never paste a private key into email. A connected status means only that the issued product script was detected on the specified domain.
Generation or content issue
Include the project or article title, interface language, content language and the visible safe error code or request reference. Keep the draft in the application while support investigates.
Payment or order state
If the application shows a payment or order reference, include that reference. A browser success URL or email request is not proof of payment; access changes only after the provider-confirmed state recorded by the service.